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Gwen Chasteen Resume


Gwen Chasteen






Ms. Chasteen is a senior systems consultant/project manager with over 16 years of direct experience through various leadership roles in training management, technical instruction, courseware development, technical writing, migration and upgrade projects, consulting, system administration, software support, and software design, software testing and development. Since Jan. 2002, Ms.Chasteen has been engaged on project with the FAA.  For the past two years she has been the Technical Training Team Manager/Action Officer.  During this time she has led in the development, publishing and delivery of several custom courses and user guides for the users, system administrators and help desk personnel using the new email system. This included successfully pioneering distance training, which is now the primary method, used to deliver courses.  For the first year on the FAA project, she was a Team Lead in the cc:Mail to Notes migration’s for over 40,000 users with a 99.8% success rate, was responsible for training migration team members and new team leads, created and delivered an on-the-job training course for the messaging system administrators.




2003 to Present – CentreTEK Solutions: Sr. Systems Consultant/Project Manager


Key accomplishments& Responsibilities:


1996 to 2002: (InfoPro’s Consulting & Education) Sr. Systems Consultant/Technical Instructor/General Manager


Key Accomplishments& Responsibilities:


1995 to 1996: (Carlson Compute) Sr. Systems Manager/Technical Instructor


·        Training Project Lead on worldwide rollout to Kemet Electronics and developed and led delivery of the custom Sales Force Automation Course, provided technical training for system managers


·        Responsible for the implementation and start up of the Lotus Authorized Certified training and certification for the company


·        Trained new Lotus Instructors and provided sales and marketing support technical briefings at workshops, trade shows and user group meetings


·        Co-partnered on sales calls as technical expert,


·        Managed and supported hardware and software requirements for Lotus Notes/Domino classes


·        Maintained knowledge and information on all aspects of Lotus products and relationship


1993 to 1995: (Software Spectrum) Sr. Consultant//Technical Instructor


·        Provided senior level technical consulting services and training on Lotus Notes/Domino


·        Delivered certified instruction on all Lotus Notes Development and Administration courses


·        Administered various applications, provided compliance reports to Lotus Education, developed and implemented an Activity Reporting application and an HR application. 


·        Created Lotus Notes Bootcamp curriculum. 


·        Represented company at Lotus User group meetings, seminars and promotional events


·        Achieved Lotus Notes Level 1 & 2 certification in record time resulting in an award






IBM iSeries, AS/400, various switches, routers and hubs, 3com, Shiva, Datalink, ZipDrive, Cisco VPN concentrator, Compaq Proliant, HP, RAID, Various PCs and Macintoshes, IBM Laptops, PCMCIA devices, USB Ports, Palm Pilot, Black Berry, printers & various peripheral devices.



Windows NT/2000, Windows 9.x, Windows 2000/XP and 2003, Office 2000/XP, 2003, Visio, Project 2000, Ethernet, Token Ring, TCP/IP, Apple Talk, NetBEUI, DNS, DHCP, WINS, Net Backup, Camtasia Studio, Snag-it, Adobe Pagemaker, Adobe Acrobat, Arc Server, Novell Netware, GroupWise, OS/2, DOS, Veritas Backup Exec, Lotus Notes/Domino, LEI (Lotus Enterprise Integrator), Lotus QuickPlace, Lotus EasySync, Sametime Connect, Sametime Server, IBM Instant Messaging and Web Conferencing, LearningSpace, Domino Workflow, Lotus cc:Mail, Lotus Organizer, Lotus SmartSuite, Pylon-Pro, Replic-Action, TeamStudio, CC:Mail Migration Tools, ODBC, COM, CORBA, Crystal Reports, Microsoft Project; Microsoft Office, Word Perfect, ACT!, Netscape, FrontPage, PC Anywhere, Norton Utilities, Internet Explorer, Roxio Media Creator, Microsoft Publisher, Remote Access, IBM Director, VNC, Ceberes FTP Server, Transaction Server, COM Server, Microsoft Mail, IBM Suites for NT, Dbase, DB2 for NT, VisualAge for Java, various diagnostic tools







Visual Basic, VBScript, LotusScript/LSX/OLE, Dbase III & IV, JavaScript, Java, DB2, Basic Programming, XML, DHTML/HTML, Lotus Notes Formula Language


Security Systems


Norton Antivirus 2000-2005, McAfee AntiVirus, AntiSpyware, & Firewall, Spyware Guard, Spyware Blaster, Microsoft’s VPN, Microsoft Security, TrendMicro Virus Scan, Lotus Notes/Domino Security




Security Clearances: 


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